FAQ – Frequently Asked Questions

Frequently Asked Questions

These are frequently asked questions, if you did not find an answer to your questions please contact us. We are glad to help you out.

General

How do I search products?

You can use the search bar in the left and top places of the website. Please bear in mind to use general keywords. When you found a product you’re interested in, simply click on the product title or image for more information.

 

Help, I can’t find the product I’m looking for!

We try to update our site as many times as possible. Still, it is possible that we don’t have a specific product. Please contact us and we will try to help you out!

 

Shipping

Do you offer Global Shipping?

Yes, we ship worldwide.

How much is shipping costs?

Shipping costs are calculated based on shipping method (air, land or sea) and product weight. Different shipping companies have different shipping rates, so it’s best to check and compare which is most affordable. For more details on how shipping costs are calculated, please contact us directly. Most of our own products have a free shipping method. Our partners offer their own shipping method so we can’t guarantee this for our partners products.
Please bear in mind that Shipping to Germany, France and Austria can take 12-19 days with free shipping.

Buyer Protection

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

What are these guarantees?

You are eligable for buyer protection whenever (a) the item you ordered did not arrive within the time promised. (b) The item you received was not as described. (c) The item you received that was assured to be genuine was fake.

What if I want to return the product?

If the product was damaged or not as described you can return the product for free. Please bear in mind that the customer is responsible for the shipping costs.

If you want to return a product for a different reason we charge a 25% restocking fee. We are only a small company, we hope you can understand.

Promotion

You are an artist or organisation and want to promote merchandise products on HardstyleMerchandise.com

We are always interested in adding more merchandise! Please contact us for more details.